FAQ's

Frequently Asked Questions (FAQ) – Swank Trove

Welcome to the Frequently Asked Questions section of Swank Trove.
Here you'll find clear answers to common questions about our products, shipping, ordering process, and customer support. We’re here to make your shopping experience smooth and enjoyable.

GENERAL QUESTIONS

Q: What is Swank Trove?
A: Swank Trove is an online store that blends elegance with playfulness, offering a carefully curated selection of women's crossbody bags, wallets, and shoulder bags. Our goal is to help you express your style with confidence and uniqueness.

Q: How can I contact Swank Trove customer support?
A: You can reach our customer support team by visiting the Contact Us section on our website or by emailing us at support@swanktrove.store We are always here to help.

ORDERING AND SHIPPING

Q: How do I place an order on Swank Trove?
A: Simply browse our online store, select the items you want, and proceed to checkout. Follow the steps to securely complete your order.

Q: When will my order be shipped?
A:

• Processing Time: 1–3 business days (Monday to Friday)

• Shipping/Transit Time: 7–13 business days (Monday to Friday)
  Orders placed before 4:00 PM Eastern Standard Time (GMT-5) are usually processed the same day.

Q: Can I track my order?
A: Yes, you can track your order by visiting our Track Your Order page and entering your order details.

Q: What if I entered the wrong shipping address?
A: If you’ve entered an incorrect address, please contact us immediately at support@swanktrove.store If the order hasn’t been shipped yet, we will do our best to update the shipping information.

PRODUCT INFORMATION AND SUSTAINABILITY

Q: Are your products ethically sourced?
A: Yes, we are committed to ethical sourcing and fair labor practices. Our products are made using high-quality materials under responsible production standards.

Q: Where can I find material and care instructions for a product?
A: Material and care details are listed on each product page under the Details section. If you need further assistance, our support team is happy to help.

Q: Do you offer eco-friendly packaging?
A: Yes, we provide eco-friendly packaging options. Customers can select this option during checkout.

PROMOTIONS AND UPDATES

Q: How can I stay informed about Swank Trove’s latest products and offers?
A: Stay connected with us on Instagram, Facebook, and Pinterest. We regularly post updates about new arrivals, promotions, and exclusive deals.

NEED MORE HELP?

If you have any other questions or need further assistance, feel free to contact us. Thank you for choosing Swank Trove.

Business Name: Swank Trove
Phone: +1 (863) 227 8475
Email: support@swanktrove.store
Address: 5900 Balcones Drive, Suite 100, Austin, Texas 78731, United States
Business Hours: 9:00 AM – 5:00 PM (Monday to Friday)
Chat Support: Available 24/7 on our website.